Intermittent Email Timeouts (Ref 33459) - Update

Email

Posted on: Wednesday 5 July 2006, 15:24

This is an update to the previously announced problem with accessing the incoming email servers. A copy of this report can be found here: http://usertools.plus.net/status/archive/1152092949.htm

Our engineers are still working on a resolution for this issue, which is thought to be down to an internal network problem. This is causing delays in information directed at the server, resulting in the time out errors that people are seeing. Additionally, due to the nature of the problem, some customers might see an error saying that the server is unreachable rather than a regular time out error.

We apologise for the inconvenience that this is causing and will post a further update once more information is available.

Kind Regards,

Jonathan Whiting
Customer Support

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