We have recently become aware of an increase in the number of queries being made to our support centre on the topic of unsolicited email or SPAM being received to customers' mailboxes.

Some of this email may be in the format of Non Delivery reports or bounced messages.

This recent influx in SPAM does not appear to be specific to our mail platform and is also being witnessed by other ISPs across the industry.

Whilst we can offer no guaranteed solution to this nuisance, there are a number of steps that can be taken to should you find that you are impacted by this particular issue.

The first step should be to ensure your system is free of viruses and spyware.

There are a number of free applications available on the Internet that will allow you to scan your system for any instances of virus or spyware infections. Two examples are Grisoft's AVG Antivirus Free Edition and Lavasoft's Adaware. Please be aware that we do not offer product suppot for either of these third party products.

Further information on the origin of unsolicited email and steps to prevent it can be found at the following addresses:-
http://www.plus.net/support/email/email_security/spam_guide.shtml?link=suptop5_security4#4
http://www.plus.net/support/email/email_security/email_blocking.shtml?link=supfeature_security2

Kind Regards,

Bob Pullen
Customer Support