Slow CGI Performance (39630) - UPDATE

CGI Services

Posted on: Wednesday 31 January 2007, 18:19

This is an update to the previously reported announcement regarding the slow performance of our CGI web servers. A copy of the original announcement can be seen here:-

We are aware that customers with websites hosted on our CGI servers are continuing to see performance and speed issues when trying to access their sites.

The cause of the problem has been identified as increased load on the CGI storage. This increase in load also makes it difficult to identify other potential problems with the platform due to the number of processing threads that are occupied.

In a bid to resolve these performance issues we will be looking to expand the platform. This work is expected to require careful planning and whilst we are looking to purchase additional hardware to facilitate the upgrade, we are unable at present to provide a date as to when the work will be complete.

We would like to thank customers for their patience and will provide further details as they become available.

Kind Regards,

Bob Pullen
Customer Support

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