Back in February we increased the bandwidth available across our broadband subscriber base by introducing a 5th BT Central pipe (known as PlusNet 6) to the network.

Due to the response to our recent Broadband Your Way product launch and to allow for projected growth in signups and support existing customers moving to the new products, we are pleased to announce the lighting of the final 155Mb segment of this pipe.

When new capacity is added to the network, it takes time for the network to balance and for a representative proportion of the customer base to connect to the new segment. In order to speed up this process and help balance the platform to give the most benefit to customers, it may be necessary for us to temporarily disconnect a number of customers from the network. Should we take the decision to do this we will announce further details as a planned maintenance notice.

We frequently review our plans for the purchase of additional capacity and will continue to do this based on projected customer numbers.

We will provide further updates following the successful balancing of the platform.

Kind Regards,

Bob Pullen
Customer Support