Reports of Spam Email (42837) - UPDATE


Posted on: Monday 14 May 2007, 10:54

This is an update to the previously reported concerns regarding unusual patterns of unsolicited email that have been sent to customers' mailboxes. A copy of the original announcement can be seen here:-

Late yesterday afternoon we began to see an increase in reports from customers informing us of unsolicited email being sent to well protected email addresses that have received little or no spam until now.

In most cases the email in question contained an image file advertising the availability of discounted online pharmaceuticals. The emails were sent between the hours of 4:30pm and 7:00pm.

Whilst we had no reason at the time to suspect that this was different to any other targeted spam attack, a priority 1 problem was raised as a precaution and assigned to our on-call engineer. This problem can be tracked via our website here:-

Following initial analysis of the problem and due to concerns surrounding the nature of the reports, a dedicated incident team was brought together comprising of senior platform engineers, network engineers, developers and directors.

The incident team fielded a number of conference calls throughout the evening and the platform was monitored overnight. There have been no further instances of these spam emails reported since the first occurrence yesterday afternoon.

Investigations into yesterday's events will continue throughout today until we are fully confident that we understand the situation that led to the sending of the spam emails in question.

We are treating this incident with the utmost priority and will provide further details throughout the course of the investigation.

We would like to politely ask that Customers do not contact the support centre about this particular issue whilst investigations are still under way. We will provide updates to Service Status as soon as further information is available.

Kind Regards,

Bob Pullen
Customer Support

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