Slow CGI Performance (39630) - UPDATE

CGI Services

Posted on: Wednesday 13 June 2007, 11:42

This is an update to the previously reported problem regarding the slow performance of our CGI web servers. A copy of the last post can be seen here:-
http://usertools.plus.net/status/archive/1181322456.htm

Customers with websites hosted on our CGI servers are currently experiencing a problem that causes their sites to load slowly or become sluggish during times when there are high levels of traffic on the platform.

Some time ago we committed to overhauling the attached storage on the CGI platform in order to address this problem. We began configuring and priming the new equipment some time ago, however the recent security incident detracted from this work and the project had to be put on hold.

We are now in a position where we can resume work on the project, and today we will start using the new storage system for some aspects of the platform. Further details regarding this work will follow in a planned maintenance announcement.

We hope to start migrating customers' data across to the new platform over the next couple of weeks. Once enough of this data has been moved, the performance issues should be mitigated and we will be able to return Service Status to Green.

We would like to thank customers for their continued patience and will provide further details as they are made available.

Kind Regards,

Bob Pullen
Customer Support

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