This is an update to the previously reported problem resulting in authentication and timeout problems when attempting to collect email.
A copy of the original announcement can be found here:-
http://usertools.plus.net/status/archive/1200998844.htm

Our network engineers have identified and resolved a problem with one of the database servers responsible for authentication. All customers should now be able to collect email as normal.

Please accept our apologies for the inconvenience.

Kind Regards,

Chris Parr
Customer Support