This is an update to the previously reported problem resulting in customers receiving authentication errors when attempting to collect email.
A copy of the previous announcement can be found here:-
http://usertools.plus.net/status/archive/1203586678.htm

This problem is related to the Data Centre outage as reported here:-
http://usertools.plus.net/status/archive/1203583887.htm

Email collection is now working intermittently for customers. Our network engineers are continuing to work on resolving any remaining issues with the email service and we will post a further update once this is resolved.

Please accept our apologies for any inconvenience this may be causing.

Kind Regards,

Chris Parr
Customer Support