This is an update to the previously reported problem resulting in customers receiving authentication errors when attempting to collect email.
A copy of the previous announcement can be found here:-
http://usertools.plus.net/status/archive/1203589363.htm

This problem is related to the Data Centre outage as reported here:-
http://usertools.plus.net/status/archive/1203583887.htm

Our network engineers have resolved this issue and customers should now be able to authenticate and collect their email without problems.

Please accept our apologies for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Support