Maintenance Window:-
Monday 31st March.

Service Affected:-
Usenet.

Duration of expected customer impact:-
Up to 24 hours.

Detailed description of work to be performed:-
We have recently received notification from our Usenet supplier Giganews that they will be renumbering Supernews' message headers following their aquisition of the company. Prior to this aquisition it was Supernews' who provided us with our news feed.

Expected customer impact:-
Once the Supernews' headers have been renumbered, customers are likely to experience one or more of the following problems:

* Posts to our private moderated newsgroups stop appearing eg. p.s.customer-feedback and p.s.status.
* Your news client starts downloading the headers and/or bodies of messages it has already retrieved.
* Posts that are marked as read become unread.
* Headers appear with missing bodies eg. clicking on a post fails to retrieve the message.

The steps you will need to take following the maintenance to resolve any issues will vary from one news client to the next. One sure-fire way to restore access to all of your groups is to delete the news account from your mail program, recreate it and then resubscribe to all of your groups. Some customers however, may want to try a less-aggressive approach first to minimise disruption.

Other Notes:-
Further details regarding this work and the steps required to minimise disruption to customers can be found in a recently published blog post over on our Community Site:-
http://community.plus.net/blog/2008/03/27/notice-for-users-of-plusnets-usenet-service/

Kind Regards,

Bob Pullen
Customer Support