This is an update to the previously reported problem preventing access to our news servers. A copy of the last announcement can be seen here:-
http://usertools.plus.net/status/archive/1207328709.htm

We are continuing to work alongside Giganews to arrive at a long term solution to the problems we have encountered since their acquisition of Supernews.

In the meantime, customers who are still having problems are advised to raise a support ticket using the Help Assistant available on our website so that their access can be restored:-
https://portal.plus.net/wizard/?helpheader=helpassistant

Please accept our apologies for the continued inconvenience.

Kind Regards,

Bob Pullen
Customer Support