This is an update to the initial posting about problems we've been seeing with itemised billing. You can see the original post here:
http://usertools.plus.net/status/archive/1251965990.htm

Our Developers spent yesterday working to ensure that all customers who had been affected by this problem were refunded any erroneous payments as a result of their itemised calls being duplicated. We would like to assure customers that nobody due to have been billed from yesterday onwards will have been charged for their calls.

We're spending the course of today fixing the underlying cause of this problem and will have a further update on Monday.

Again, please accept our apologies for any inconveniences caused.

Kind Regards,

James Bailey
Customer Support