When's this work happening?
This afternoon.

What does it affect?
Broadband Connectivity.

How long will it take?
Up to two hours.

What does the work involve?
We will be briefly disconnecting a number of broadband customers from the Internet. This is being done to balance the network following a problem with some of our central pipes yesterday that led to a significant number of customers being disconnected from the Internet.

Is it likely to cause problems?
Some broadband customers will be briefly disconnected from the Internet at some point during the maintenance window. These customers will be able to reconnect immediately.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before attempting to reconnect. We are excluding customers with business accounts form this exercise.

Kind Regards,

Bob Pullen
Customer Support