This is an update to the post we made earlier today about problems with data transfer on the gateway known as pcl-ag03.

Some customers connected to this gateway may be unable to browse web pages or access any other Internet resources.

We made a configuration change earlier this afternoon so that no new sessions are being established on the problematic gateway. This prevents the problem from affecting any more customers.

At the advise of our vendor we will shortly be undertaking some engineering works. Details about this work will be posted in a separate announcement.

We will provide another update once the maintenance is complete.

Sorry about the continued inconvenience.

Kind Regards,

Bob Pullen
Customer Support