When's this work happening?
This afternoon.

What does it affect?
Broadband Internet connectivity.

How long will it take?
Up to two hours.

What does the work involve?
At the advice of our vendor we are going to be downgrading the software installed on the gateway known as pcl-ag03. This is an attempt to resolve the recent problems with data transfer and Internet connectivity on this gateway.

Is it likely to cause problems?
Yes, whilst we are no longer accepting new connections on this gateway, there are still a number of customers connected to it. These customers will be disconnected from the Internet but should be able to reconnect almost immediately.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before attempting to reconnect.

Kind Regards,

Bob Pullen
Customer Support