This is an update to the posts we made earlier today about problems with data transfer on the gateway known as pcl-ag03.

Our engineers have re-routed a third of the traffic destined for pcl-ag03 to a different gateway (pcl-ag04). Earlier this afternoon the software on the problematic gateway was also downgraded to a previous version (the same as that running on some of the other gateways on the network). Since carrying out this work, we have been moitoring traffic flows and now believe the problem to be resolved.

Please accept our apologies for any disruption to your service this problem may have caused.

Kind Regards,

Bob Pullen
Customer Support