When's this work happening?
Tomorrow morning, 19th November.

What does it affect?
Our website and internal systems

How long will it take?
Up to two hours.

What does the work involve?
We're making some alterations to some internal systems. During this we need to apply holding pages across our websites and the system used to access customers' account details.

Is it likely to cause problems?
Yes, between 3.30am and 5.30am our website will not be accessible as there will be holding pages in place. Our Customer Support Centre will also be unable to access customers' account details during this time frame.

Is there anything else I need to know?
No.

Kind Regards,

Chris Parr
Customer Support