Due to severe weather in parts of the UK, we have received notice that Openreach are declaring an MBORC (Matters Beyond Our Reasonable Control) across some areas of the UK.

This declaration is effective from Tuesday 17th November and may apply to faults caused by the severe weather in the following areas:

Wales and West

SALISBURY
BOURNEMOUTH
TAUNTON
EXETER
PLYMOUTH
TRURO
NORTH WALES
WEST WALES

South East

CANTERBURY
TUNBRIDGE WELLS
BRIGHTON
PORTSMOUTH
ISLE OF WIGHT
CHELMSFORD

If you are in one of the affected areas, please bear in mind that your fault resolution may be delayed due to this notice.

We will provide an update as we receive more information on this.

Kind Regards,

Chris Parr
Customer Support