We're currently experiencing problems with our Broadband Faults Checker. When attempting to raise a fault through this system customers may be seeing error messages during the process. This is also affecting our Customer Support Centre when raising new faults. This is not affecting the investigation of already open faults.

If you experience a fault before we resolve this issue, please either call our support centre or raise a standard support ticket. Where possible we would ask if you can refrain from raising the fault until tomorrow when the automated faults checker will be available again.

Sorry for any inconvenience this may be causing.

Kind Regards,

Chris Parr
Customer Support