When's this work happening?
This afternoon, 20th November.

What does it affect?
Broadband Connectivity.

How long will it take?
Up to two hours.

What does the work involve?
We need to disconnect all broadband customers connected to the gateway known as pcl-ag02 because of a problem that's stopping any more customers from connecting to it. Once this is done we will be disconnecting a number of customers from other gateways to help bring the network into balance ahead of the weekend.

Is it likely to cause problems?
Some broadband customers will be briefly disconnected from the Internet at some point during the maintenance window. This may happen more than once in some cases. Anybody disconnected should be able to reconnect almost immediately.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before attempting to reconnect.

Kind Regards,

Bob Pullen
Customer Support