This is an update the the post we made last weekend about ping spikes and increased latency across our 21CN (ADSL2+) platform.

We are continuing to investigate reports from customers who are noticing increased latency at certain times of the day. This is most noticeable for those that use their connection for latency-sensitive activities like gaming and VoIP applications.

At the advise of our hardware vendor we carried out some changes earlier in the week that we hoped would resolve the problems - http://usertools.plus.net/status/archive/1258554008.htm

Unfortunately these changes were unsuccessful and had to be reversed. We have provided our vendor with further diagnostic information and are continuing to work alongside them to arrive at a solution to the problem.

We would like to say sorry to those affected and will provide another update next week.

Kind Regards,

Bob Pullen
Customer Support