This is an update to the previously reported problem with customer call data not being updated.

Further to our last update we have removed all incorrect or duplicated data, and have now turned call processing back on for the affected period. Customer call data should be up to date within the next week.

Our current focus is to arrange refunds for the small amount of customers who were charged incorrectly due to the corrupted data, this will happen today and tomorrow.

We'll provide a further update as soon as we have more information.

Kind Regards
Mand Beckett
Customer Support