This is an update to the problem that some customers have been experiencing this afternoon with our traffic management systems.

Our network engineers have restored the platform to a working state, however some customers who were not correctly authenticated the last time they connected will still be experiencing slow speeds.

If you believe you are one of these customers then you are advised to disconnect and reconnect which should re-assign you the correct profile.

Due to the nature of this problem, you may notice discrepancies when viewing your broadband usage figures via our website. Data between 10.00am this morning and 10.00pm this evening may not have been attributed to your overall usage. This will not result in any additional or unexpected charges.

We are going to continue monitoring the platform and will close this Service Status thread once we're confident the problem is fully resolved.

Kind Regards,

Bob Pullen
Customer Support