We have been made aware that a number of broadband customers may have become disconnected at around 9.30am this morning.

We are currently investigating as to the cause of the problem and whether this is limited to a specific geographic area.

If you are unable to reconnect, please power down your router for 30 minutes and retest.

We're sorry for any inconvenience caused by this problem.

Kind regards,

Ben Trimble
Customer Support