Planned BT Network Maintenance - Week commencing 22nd April 2013

Broadband

Posted on: Monday 22 April 2013, 11:48

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

23rd April
Alton, Cardiff and Newcastle

24th April
Cardiff and Newcastle

25th April
Bristol and Stoke

26th April
Bristol. Guildford and Stroud

29th April
Newcastle, Bristol and Leicester

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

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