Planned BT Network Maintenance - Week commencing 18th November 2013

Broadband

Posted on: Monday 18 November 2013, 10:45

When's this work happening?
Early hours of 21st November.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following area this week. This work typically takes place between Midnight and 6am.

21st November
Leeds

Although this is the area we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

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