Planned BT Network Maintenance - Week commencing 25th November 2013

Broadband

Posted on: Monday 25 November 2013, 13:35

When's this work happening?
Early hours of 26th & 28th November.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

26th November
Preston, Milton Keynes, Farnham Surrey, Scunthorpe, and Cardiff

28th November
Redditch, Milton Keynes, Middlesbrough, Sutton in Ashfield and Rochdale

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Adam Walker
Customer Support

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