Support Telephone System Maintenance - Weds 22nd Jan 00.30-07.00

Services

Posted on: Tuesday 21 January 2014, 10:10

When's this work happening?
Overnight tonight into tomorrow morning.

What does it affect?
Calls to/from our support centre.

How long will it take?
Around seven hours.

What does the work involve?
We're performing some maintenance and applying a number of upgrades to our internal phone platform.

Am I likely to notice the work?
You may do, yes. For around an hour and a half during the maintenance window our usual call menus won't be working, though calls will be routed to our support agents as normal.

Is there anything else I need to know?
No.

Kind regards,

Matt Taylor
Customer Support

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