Broadband Performance Issues (79450) - NEW


Posted on: Monday 3 February 2014, 16:13

This is an update to the earlier post regarding some customers seeing packet loss on their connections.

This seems to be isolated to customers the gateway known as PCL-AG02. If you're experiencing problems with packet loss then you can try logging into your router and disconnecting/reconnecting.

We're continuing to investigate this issue and will provide a further update later today.

Kind regards,

Chris Parr
Customer Support

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