Webmail slowdowns (79258) - UPDATE

Email

Posted on: Thursday 6 March 2014, 16:57

This is an update recent posts regarding slowdowns and loading delays when accessing our webmail platform.

This issue is being caused by the storage platform used by our webmail. Our network engineers are working to replace this and have completed some initial configuration work, unfortunately following this we've identified a problem we'll need to resolve before replacing the storage platform. This may mean that our previous estimate for the resolution is no longer accurate and could push the installation in to April.

In the meantime we're very sorry for any inconvenience caused by this issue and would recommend that our customers access their email via a mail client such as Windows Live Mail where possible.

Kind regards,

Chris Parr
Customer Support

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