Planned router maintenance - Thursday 13th March 0.00am-4.00am


Posted on: Wednesday 12 March 2014, 17:32

When's this work happening?
Early tomorrow morning, 13th March

What does it affect?
Broadband connectivity.

How long will it take?
Up to four hours.

What does the work involve?
We're performing some maintenance on one of our edge routers to fix a recently identified problem.

Am I likely to notice the work?
It's unlikely. There may be a short interruption to the routing of customers' Internet traffic, however any interruption should be negligible and is very unlikely to be noticed. There's also a small chance that you may be disconnected from the internet for a period of time during the maintenance window, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind Regards,

Chris Purvey
Customer Support.

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