CGI & MySQL DNS Maintenance - Thursday 24th April

CGI Services

Posted on: Thursday 24 April 2014, 16:35

When is this work happening?
Today, 24th April.

What does it affect?
Resolution of the following host names and their Force9 and FreeOnline counterparts:

**Please note that his only affects customers using our legacy CGI web hosting service**

How long will it take?
As this is a DNS change it can take up to 48 hours for the changes to fully propagate.

What does the work involve?
Now that we've migrated customers' CGI content to a new hosting environment, we're going to point the above host names to the new platform.

Am I likely to notice the work?
Customers who have followed the instructions in the migration notices we have sent won't notice anything.
Any customers who still have hosted domains pointed at the old platform, are still connecting to the FTP servers using the above host names or are relying on connections to the Plusnet database servers may encounter one or more of the following:

- FTP authentication failures
- Dated content when browsing to your website
- Database connection errors when browsing to your website

To resolve these problems, you will need to update your settings as per the CGI migration FAQ's here -

Is there anything else I need to know?
Following this change customers will be able to use the aforementioned host names for FTP and database access to the new CGI platform.

Kind regards,

Bob Pullen
Customer Support

Return to Index