Broadband Connectivity (80994) - NEW

Broadband

Posted on: Saturday 10 May 2014, 16:43

At approximately 4.00pm this afternoon we experienced a significant drop in end user sessions across our 20CN broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

At this point we suspect a BT Wholesale outage however our network engineers are investigating.

Apologies for the inconvenience.

If you are struggling to connect to the Internet then please try powering off your modem or router for 20 minutes or so before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later on this afternoon

Kind regards,

Chris Pettitt
Customer Support.

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