Broadband Connectivity (80994) - REOPENED

Broadband

Posted on: Saturday 10 May 2014, 20:39

This is an update to this evening's post about the widespread connectivity problems affecting many of our 20CN customers.

Most customers have now managed to re-connect and the network is returning to normal health.

We've since established that the problem was caused by an issue affecting our Wholesaler's network.

If you're still struggling to connect to the Internet then please try powering off your modem or router for 20 minutes or so before powering it back up and attempting to re-establish a connection to the Internet.

Apologies once again for the inconvenience.

We'll leave this service status thread open overnight and close it tomorrow assuming no further problems are encountered.

Kind regards,

Chris Pettitt
Customer Support.

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