Broadband usage reporting (81101) - UPDATE


Posted on: Wednesday 18 June 2014, 12:53

This is an update to our previous posts about the problem affecting the reporting of customers' broadband usage.

Attempting to view your usage on our website may return a message stating 'nothing to show' or show 0KB usage for recent days. Customers will not be charged for any usage they have used for the 0KB period.

Our engineers are continuing to work on the problem, please accept our apologies for the continued inconvenience.

If you are unable to see your last few days' broadband usage then you may be able to resolve the problem by disconnecting/reconnecting your router/modem.

Kind regards,

Linn Karstrom
Customer Support

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