Broadband Connectivity (81882) - NEW


Posted on: Friday 4 July 2014, 12:56

Earlier this morning we experienced a drop in a number of customer sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

Our network engineers are currently investigating.

If you are struggling to connect to the Internet then please try powering off your modem or router for 20 minutes before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later this afternoon.

Apologies for the inconvenience.

Kind regards,

Chris Purvey
Customer Support.

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