Broadband connectivity (81882) - UPDATE

Broadband

Posted on: Friday 4 July 2014, 17:14

This is an update to the earlier post about the connectivity problems affecting some of our customers.

Most customers have now managed to re-connect and the network is returning to normal health.

We've since established that the problem was caused by an issue affecting our Wholesaler's network.

If you're still struggling to connect to the Internet then please try powering off your modem or router for 20 minutes before powering it back up and attempting to re-establish a connection to the Internet.

We'll leave this service status thread open over the weekend and close it assuming no further problems are encountered.

Please accept our apologies for any inconvenience this caused.

Kind regards,

Chris Purvey
Customer Support

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