Broadband Connectivity Problem (81990) - NEW


Posted on: Thursday 10 July 2014, 19:55

At approximately 6.30pm this evening we experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

At this point we suspect a BT Wholesale outage however our network engineers are investigating.

Apologies for the inconvenience.

If you are struggling to connect to the Internet then please try powering off your modem or router for 20 minutes or so before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later on this evening.

Kind regards,

Chris Pettitt
Customer Support.

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