Broadband Connectivity (82084) - UPDATE

Broadband

Posted on: Thursday 17 July 2014, 16:33

At approximately 3.20pm this afternoon we experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

Our engineers are currently investigating. Contrary to the previous post, please do not attempt to restart your router in an attempt to resolve the issue.

We'll provide another update later on this afternoon.

Kind regards,

Chris Pettitt
Customer Support

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