Planned Broadband Faults Troubleshooter and Website Maintenance - Tue 16th September Midnight - 6.00


Posted on: Monday 15 September 2014, 16:51

When's this work happening?
Early tomorrow morning between 12.00am and 6.00am.

What does it affect?
Access to our website, Broadband Faults Troubleshooter and internal systems.

How long will it take?
Approximately 6 and a half hours.

What does the work involve?
We need to make some changes and as a result the majority of our website including the customer Portal and Broadband Faults Troubleshooter will be unavailable.

Am I likely to notice the work?
Yes, you won't be able to access our Broadband Faults Troubleshooter, Member Centre and parts of the website for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.

Kind regards,

Linn Karstrom
Customer Relations

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