Customer Support Telephone System Problems (82858) - NEW


Posted on: Wednesday 17 September 2014, 19:26

We are currently experiencing problems affecting our internal phone system.

This is due to a recently identified problem that is being exacerbated by the high volume of calls we're receiving due to this evening's network outage.

We would suggest that customers refrain from trying to contact us by telephone for non-urgent queries until call volumes have reduced significantly.

Any customers still having difficulty connecting please try powering off your modem or router for a minimum of 1 hour before powering it back up and attempting to re-establish a connection to the Internet.

Please accept our apologies for the inconvenience.

We'll provide another update later this evening.

Kind regards,

Linn Karstrom
Customer Relations

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