Broadband Connectivity (82855) - UPDATE

Broadband

Posted on: Wednesday 17 September 2014, 22:42

This is an update to this evening's earlier posts regarding the drop in a significant number of customer sessions across our broadband network.

Our network engineers have confirmed that the majority of users have now been able to re-connect and the connections are stable.

If you are still struggling to connect to the Internet please try re-booting your router by powering it down for 15 minutes and then back on again. If customers don’t automatically reconnect please try following the steps outlined on http://www.plus.net/reboot

We will leave this service status open and if there are no further drops overnight we'll close this post first thing tomorrow morning.

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

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