Broadband Connectivity (82855) - UPDATE

Broadband

Posted on: Thursday 18 September 2014, 08:14

This is an update to last night's posts regarding the drop in a significant number of customer sessions across our broadband network.

The majority of our customers have now been able to re-connect to the Internet.

If you are still struggling to connect please try a 'factory reset' of your router. Use a paperclip, pen or pointed object to press into the reset pinhole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

From this point on, your router will be restored to 'Factory Settings' and customers will need to manually establish a connection by following the steps outlined on http://www.plus.net/reboot

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

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