Broadband Connectivity (82855) - UPDATE

Broadband

Posted on: Friday 19 September 2014, 11:02

This is an update to our previous posts regarding the drop in a significant number of customer sessions across our broadband network.

Please see below an amendment to step 3:

If you are still struggling to connect please following these steps in the order stated below:

1) Rebooting your router by powering it off, this does not apply to Fibre modems only to the router, for a minimum of 5 minutes before powering it back up and attempting to re-establish a connection to the Internet.

2) If customers are unable to re-connect automatically following the reboot please try to manually re-connect by following the steps outlined on http://www.plus.net/reboot

3) If the steps above have not worked please try 'factory resetting' your Plusnet router. Please only follow this step if you are using a router supplied by Plusnet. Use a paperclip, pen or pointed object to press into the reset pinhole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

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