Planned BT Network Maintenance - Week commencing 23rd September 2014


Posted on: Monday 22 September 2014, 15:08

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

23rd September
Bristol, Cardiff, Guildford, Leeds, Manchester, Newcastle and Peterborough

24th September
Bristol, Cardiff, Colindale, Croydon South, Glasgow, Peterborough and Preston

26th September
Cardiff, Colindale, Derby, Faraday, Glasgow, Guildford, Peterborough and Slough

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

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