Regional Engineering & Repair Delays - NEW

Broadband

Posted on: Friday 10 October 2014, 15:51

Earlier today we received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather.

A copy of the notice is as follows:

"Parts of the UK, in particular the South West and Wales, were hit with severe storm conditions with heavy rain, wind and lightning strikes, from Wednesday 8 into Thursday 9 October 2014.

This has seriously impacted OpenreachÂ’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities, in the following areas, with effect from 23:59 10 October 2014.

North Wales
Truro
Swansea

We are directing available additional resource into these areas to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Apologies for any inconvenience caused.

Kind regards,

Adam Walker
Customer Relations

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