Planned Broadband Faults Troubleshooter and Website Maintenance - Thur 16th October Midnight - 6.00

Portal

Posted on: Wednesday 15 October 2014, 10:25

When's this work happening?
Early tomorrow morning between 12.00am and 6.00am.

What does it affect?
Access to our website, Broadband Faults Troubleshooter and internal systems.

How long will it take?
Approximately 6 hours.

What does the work involve?
We need to make some changes and as a result our website including the customer Portal and Broadband Faults Troubleshooter will be unavailable.

Am I likely to notice the work?
Yes, you won't be able to access our website including the customer Portal and Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.

Kind regards,

Linn Karstrom
Customer Relations

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