Regional Engineering & Repair Delays - UPDATE

Broadband

Posted on: Thursday 30 October 2014, 13:47

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from BT Openreach.
Parts of the UK, in particular the South West and Wales, were hit with severe storm conditions with heavy rain, wind and lightning strikes, from Wednesday 8 into Thursday 9 October 2014.

This seriously impacted BT OpenreachÂ’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels. BT Openreach therefore declared MBORC for repair activities, in the three areas, with effect from 23:59 10 October 2014.

Due to the prevailing conditions in the region, we also declared MBORC in Cardiff, with effect from 23:59 14 October 2014.

We have been working hard to to bring the position back to normal as quickly as possible and have removed MBORC from the following area:

Cardiff

MBORC remains in place in the following areas
North Wales
Swansea
Truro

We are continuing to direct available additional resource into these areas to bring the position back to normal as quickly as possible and will be monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.


We'll continue to post further updates as they become available.

Kind regards,
Adam Cassim
Customer Relations

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