Broadband Performance Issues (83886) - NEW


Posted on: Wednesday 3 December 2014, 12:02

We're looking into a problem with one of our gateway routers, this is resulting in customers seeing sporadic packet loss and slow speeds.

This seems to be isolated to customers on the gateway known as PCL-AG07. If you're experiencing problems with packet loss please try logging into your router and disconnecting/reconnecting.

Our network engineers are continuing to investigate this issue and we will provide an update as soon as possible.

Apologies for any inconvenience caused by this.

Kind regards,

Linn Karstrom
Customer Relations

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