Regional Repair Delays - NEW


Posted on: Friday 12 December 2014, 13:35

Yesterday we received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather.

A copy of the notice is as follows:

"Parts of the UK, in particular Scotland and the north of England, were hit with severe storm conditions, including strong wind and lightning strikes, from Monday 8 December 2014 and continuing into Tuesday 9 and Wednesday 10 December 2014.

This seriously impacted OpenreachÂ’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels. The adverse conditions have also seriously impacted transport in the region.

Openreach is therefore declaring MBORC for repair activities, in the following area, with effect from 23:59 on 11 December 2014.

Highlands and Islands

We are directing available additional resource into this area to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Apologies for any inconvenience caused.

Kind regards,

Chris Parr
Customer Relations

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